Barclays suggests foodbanks for customers struggling with outage

Is it ever acceptable for a multi-billion revenue tier 1 bank experiencing a technical systems outage to suggest customers who can't transact consider visiting their local foodbank as an alternative?

According to this Sky News article, that's what Barclays UK did.

Foodbanks serve a critical purpose across the UK, but not to prop up the technology infrastructure and operational resilience of a banking giant with UK specific £7.6 billion income and pre-tax profits of £2.9 billion (2023 figures).

There is a very binary viewpoint that should percolate across every bank, regardless of its 'tier' status, but especially for Tier 1 players: When it comes to banking – just like with Google, Netflix, or Monzo – your systems should be engineered to ensure the key features are always available.