Conversational AI: The Next Banking Interface
I’m delighted to be featured in the latest edition of Nordic Fintech Magazine. The topic of my article is: "Conversational AI: The Next Banking Interface".
I encourage you to read my article along with other unmissable insights from the world of FinTech.
Here's the introductory paragraph:
The other day, I came across a job advert hiring for a Chatbot Product Owner at a large European bank. Outlining the importance of the role, it explained, “We expect Conversational AI to be our #2 customer interface in 2025.”
I think it’s fair to say that Conversational AI – or the technology behind chatbots deployed by many companies – is beginning to play a highly influential role in the customer experience journey across the financial services sector.
🔍 Read the rest over at this link: Nordic FinTech Magazine Fall 2024.
My article is right at the end of the magazine, so I would encourage you to read through all the other contributions to get a flavour of what's driving the agenda across the Nordics.
If you'd like to find out more about Nordic FinTech Magazine, drop a note to Chris Crespo via LinkedIn. He's the Founding Partner & Chief Editor of the Magazine. Tell him I sent you!
Chris C. - Copenhagen, Capital Region of Denmark, Denmark | Professional Profile | LinkedIn
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