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Claus Nielsen

Claus Nielsen, CEO & Co-Founder of CXFacts

Today’s profile features Claus Nielsen, CEO & Co-Founder of CXFacts. CXFacts provides a SaaS platform for unparalleled bank insights on their quality of service for corporate treasuries and as well unparalleled corporate customer insights for banks. One solution, globally, for both the sell-side and the buy-side. Who are you and what’s your background? I spent […]

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DALL·E 2024-02-28 14.05.43 - Create a widescreen image illustrating a banking chatbot handling thousands of messages with retail customer phones. The scene should depict a futuris

It’s time to get that banking chatbot deployed

Does your bank still have legions of customer service agents bashing keyboards and phones? Most banks do.The leading financial players are way, way ahead of you.We deployed a chatbot at my bank a few years ago.Customers responded really, really well to it.The first-time resolution rates were utterly astonishing – and this was 5 years ago.I […]

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UniCredit buying Vodeno would bring some excitement to the European Banking market

An ‘artist’s impression’ of the engine room of a bank (thanks to the imagination of ChatGPT) Here’s an opinion piece from Ewan published earlier today on LinkedIn: UniCredit is rumoured to be interested in buying Banking-as-a-Service player, Vodeno. So says a Bloomberg report this morning. Just what would that do to the European banking landscape? […]

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stockholm fintech week

Stockholm FinTech Week: Are you going?

It’s almost time for Stockholm FinTech Week and our editor Ewan is very much looking forward to attending. There is still time to purchase your tickets and flights. Will we see you there? Our editor Ewan is heading out tomorrow evening and will be on the hunt for interesting FinTech and financial services technology firms […]

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Digital Saudi: My super contactless journey in Riyadh

So following on from my fantastic contactless Dubai experiment, I flew to Saudi Arabia yesterday. I would normally use a local taxi from the airport – but this time I decided to check out Careem (Uber) and used that to summon a Lexus 350 with a local driver. “Kif Halik?” (How are you?) He asked […]

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Another interesting job: Head of Crowdfunding, Saudi Arabia

Now then I caught this one the other day and made a note to write about it – the job title is Head of Crowdfunding. That’s it. There’s a small write-up from the recruiter, Huxley, aaaaand that’s about all the information! Here’s what’s published on the LinkedIn add: On behalf of our client, we are […]

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